Privacy Policy

This Privacy Policy explains how Tribal Ooty Fresh Products collects, uses, stores, shares and protects your personal information when you use our website, mobile application, ordering services, delivery services or customer-support channels.

Our platform allows customers to purchase fresh milk, dairy products, fruits, vegetables, farm products, tribal products, herbal products, tea, coffee, groceries and other daily essentials.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

2. Information We Collect

2.1 Information provided by you

We may collect information when you:

• Create or update an account.
• Place an order or subscribe for regular delivery.
• Request a cancellation, refund, replacement or return.
• Contact customer support.
• Submit feedback, ratings, reviews or enquiries.
• Participate in promotions, surveys or referral programmes.

The information may include:

• Name, email address and mobile number.
• Delivery address and billing address.
• Account login details and preferences.
• Order history, cart items and subscription details.
• Support requests, complaints and communications.
• Invoice or tax information where required.

2.2 Payment information

Payments may be processed through third-party payment gateways, banks, UPI providers, card networks or wallet providers. We generally do not store your complete card number, CVV, UPI PIN or internet-banking password.

2.3 Information collected automatically

When you use our website or app, we may collect:

• IP address, browser type, device type and operating system.
• Device identifiers, app version and language settings.
• Pages viewed, products searched and actions performed.
• Approximate location, where permitted.
• Cookie data, session data and security logs.

2.4 Information from third parties

We may receive information from payment providers, delivery partners, analytics providers, advertising platforms, login providers and fraud-prevention services.

3. How We Use Your Information

We may use your information to:

• Create and manage your customer account.
• Process, confirm, pack, dispatch and deliver your orders.
• Manage daily, weekly or monthly product subscriptions.
• Process payments, refunds, cancellations and replacements.
• Send order confirmations, invoices and delivery updates.
• Provide customer support and resolve complaints.
• Improve our products, app, website and delivery services.
• Personalise product suggestions and shopping experiences.
• Prevent fraud, misuse and unauthorised transactions.
• Send offers and promotional communications where permitted.
• Maintain accounting, tax and transaction records.
• Comply with applicable legal and regulatory requirements.

4. Location Information

We may request access to your approximate or precise location to identify whether delivery is available in your area, display nearby products, improve address accuracy or assist with order delivery.

You may disable location access through your device settings. Some location-based features may not function properly after location access is disabled.

5. Camera, Photos and Files

Our app may request access to your camera, photos or files only when required for features such as uploading a profile image, submitting proof of a damaged product, attaching documents or sharing feedback.

We do not access your photos, camera or files without your permission.

6. Notifications

With your permission, we may send push notifications, SMS messages, WhatsApp messages or emails relating to orders, payments, deliveries, subscriptions, offers and service updates.

You may disable promotional notifications through your device settings or by contacting us. Important transactional notifications may still be sent.

7. Cookies and Analytics

Our website and app may use cookies, pixels, local storage and similar technologies to maintain sessions, remember preferences, analyse usage, prevent fraud and improve performance.

You may control cookies through your browser settings. Disabling essential cookies may affect login, cart or checkout features.

8. How We Share Information

We may share personal information with:

• Delivery partners to deliver, track, return or replace orders.
• Payment providers to process payments and refunds.
• Farmers, suppliers or product partners where necessary to fulfil an order or resolve a product issue.
• Technology providers for hosting, analytics, notifications, customer support and security.
• Professional advisers such as accountants, auditors, lawyers and insurers.
• Government or law-enforcement authorities where required by law.
• Business successors in connection with a merger, acquisition or business transfer.

We do not sell or rent your personal information in exchange for money.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, resolve disputes, prevent fraud and comply with legal, accounting and tax requirements.

When information is no longer required, we may delete, anonymise or securely dispose of it.

10. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no internet transmission or electronic storage system is completely secure. You are responsible for keeping your password, OTP and account information confidential.

11. Your Privacy Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Delete information that is no longer required.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy complaint or grievance.

We may request additional information to verify your identity before processing your request.

12. Children's Privacy

Our services are intended for users who are legally capable of entering into a contract. We do not knowingly collect personal information from children without appropriate permission or consent as required by law.

Please contact us if you believe a child has provided personal information without appropriate authorisation.

13. Third-Party Services

Our services may contain links to third-party websites, payment gateways, maps, social-media services or applications. We are not responsible for the privacy or security practices of third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date.

15. Grievance Officer and Privacy Contact

For privacy requests, complaints, corrections, deletion requests or withdrawal of consent, please contact:

16. Contact Us